1. Conditions for Return and Exchange

You may request a return or exchange within 40 days of receiving the product. Eligible reasons include but are not limited to:

• Product quality issues, such as damage, defects, or malfunction;

• Product does not match the model or specifications you ordered;

• Missing accessories, manuals, or gifts;

• Product damaged during transportation;

• Visible defects or cosmetic issues;

• Product functionality does not match the advertised description;

• Any other reasonable quality or discrepancy issues.

In addition, you may also request a return or exchange without providing a reason within 40 days of receiving the product.

2. Return & Exchange Process

1. Contact us via email or phone to request a return or exchange, providing the following information: order number, payment proof, reason for return/exchange, and related photos or videos;

2. Our customer service team will process your request within 1-3 business days. If approved, we will notify you via your contact information and provide the return address for sending back the product;

3. You will need to return the product to the designated return address and wait for us to receive it;

4. Once we receive the product, we will immediately inspect it to verify the issue you reported. If the inspection is approved, we will promptly arrange a refund or ship the replacement product.

3. Refund Method

Refunds will be issued to the payment card used during purchase (Visa, MasterCard).
Depending on the processing speed of different banks, the refund is expected to be credited within 3-7 business days. If it takes longer, please contact us for assistance.
For more information about refunds, please refer to our [Refund Policy] (link to detailed page).

4. Shipping of Replacement Products

Replacement products will follow our shipping policies.
After shipping, you will receive an email containing the order number, shipping carrier, and other details.
You can also track your order on the website’s “Order Tracking” page by entering your email or phone number along with your order number.

5. Fee Policy

• Return shipping costs for returns without a specific reason are borne by the buyer;

• For returns caused by product quality issues, return shipping costs are covered by us;

• Shipping costs for replacement products are covered by us;

• Except for return shipping costs due to returns without reason, you will not incur any additional fees or handling charges for returns or exchanges.

6. Liability Statement

• We strive to ensure product quality and handle return and exchange requests promptly;

• You are not responsible for product quality or delivery issues caused by our errors;

• We are not liable for minor wear or natural deterioration that occurs during normal use;

• For losses caused by force majeure or accidental transportation issues, we will actively coordinate to minimize your inconvenience;

• We are committed to protecting your rights throughout the return and exchange process, ensuring transparency and fairness.

7. Contact Us

If you have any questions or need to request a return or exchange, please contact us:

• Email: [support@example.com]

• Phone: +1(681)510-9978

• Business Hours: Monday to Friday, 09:00–18:00