Welcome to the NestVerra online store ("we", "us", or "our"). The following Shipping Policy applies to all orders placed through our website. Please review the following information carefully before placing an order.
We currently offer shipping within the United States only, and our delivery service covers all regions within the United States.
At this time, we do not support international shipping outside the United States.
Orders of $100 or more (including $100) qualify for free shipping.
Orders under $100 will be charged a flat shipping fee of $9.99.
Shipping fees will be automatically calculated and displayed at the checkout page.
Our order processing schedule is based on our business hours:
Eastern Standard Time (EST) 9:00 – 18:00
Orders placed before 18:00 will begin processing on the same day.
Orders placed after 18:00 will begin processing on the next day.
If an order is placed on a weekend or holiday, processing will begin on the next business day.
All orders will enter the processing stage after payment has been successfully confirmed.
The standard order processing time is 1–3 business days.
The processing stage may include:
Order information verification
Product preparation
Packaging and shipment arrangement
Once the order has been shipped, a shipping confirmation email will be sent to you.
After the order has been shipped, the estimated delivery time is 5–10 business days.
Actual delivery times may vary due to factors such as:
Weather conditions
Carrier operations
Destination region differences
To ensure stable and secure delivery, we typically ship orders through the following carriers:
UPS
FedEx
United States Postal Service (USPS)
The specific carrier used will depend on the shipping address and logistics arrangements.
Once your order has been shipped, you will receive a confirmation email containing the following information:
Order number
Billing information
Shipping carrier
Tracking information (if available)
You may also track your order through the “Order Tracking” page on our website.
Simply enter:
The email address or phone number used when placing the order, and
The corresponding order number
to view the delivery status of your order.
If you notice that your package is visibly damaged upon delivery or suspect that it may have been lost during transit, please contact us as soon as possible and provide your order number and relevant details so that we can assist you in resolving the issue.
Once an order has entered the processing or shipping stage, the shipping method or delivery information may no longer be modified.
If you wish to cancel your order, please contact customer service as early as possible for assistance.
Please ensure that the shipping address and contact information you provide at checkout are accurate and complete.
Delays, returns, or delivery failures caused by incorrect or incomplete addresses may affect the delivery of your order.
To protect your rights and interests, please check the package carefully upon delivery:
Inspect whether the package exterior is intact
Confirm that there are no obvious signs of damage or tampering
If any issues are found, please record them upon receipt or contact the carrier immediately
If problems are discovered after signing for the package, please contact us promptly and provide your order information so that we can assist you further.
If you have any questions regarding shipping services or order delivery, please contact us through the following methods:
Address:
965 Tucker Rdg, Buffalo, WV 25033, United States
Customer Service Phone:
+1 (681) 510-9978
Customer Service Email:
securecare@nestverra.com
Customer Service Hours:
Monday – Friday
09:00–12:00
14:00–18:00
(Eastern Standard Time, EST)
We will do our best to provide you with timely assistance and support.
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