Refund Policy

To ensure a smooth shopping experience at NestVerra (hereinafter referred to as "I" or "we"), we have established the following return and exchange policy.

1. Return & Exchange Period

You may request a return or exchange within 40 days from the date you receive the product.

2. Return & Exchange Conditions

We accept return or exchange requests under the following circumstances:

1. The product has visible damage, scratches, or other defects;

2. The product has quality issues, such as malfunction or abnormal performance;

3. The product has unpleasant odor, significant color difference, or other conditions affecting usage;

4. The product does not match the order;

5. You wish to return or exchange without reason (subject to the shipping cost rules in Section 6).

3. Return Process

1. Contact us via email or phone to request a return and provide the following information:

   • Order number

   • Payment proof

   • Reason for return/exchange

   • Related photos or videos

2. Our customer service team will review your request immediately. If approved, we will notify you through your contact information and provide the return address.

3. You need to send the product back to the designated return address and wait for us to receive it.

4. After receiving the product, we will inspect whether it meets the issue you reported. If approved, we will arrange a refund immediately. For more details, see the Refund Process.

4. Exchange Process

1. Contact us via email or phone to request an exchange and provide the following information:

   • Order number

   • Payment proof

   • Reason for return/exchange

   • Related photos or videos

2. Our customer service team will review your request immediately. If approved, we will notify you through your contact information and provide the return address.

3. You need to send the product back to the designated return address and wait for us to receive it.

4. After receiving the product, we will inspect whether it meets the issue you reported. If approved, we will ship the new product to your address within 1-3 business days. For shipping times and details, please see the Shipping Policy.

5. Refund Process

• Refund Method: Refunds will be returned to the bank card used for payment (Visa, MasterCard).

• Processing Time: Depending on the bank's processing efficiency, refunds are expected to be completed within 10-15 business days. If overdue, please contact us for assistance.

6. Shipping Cost Rules

1. For returns/exchanges due to product damage, quality issues, unpleasant odor, significant color differences, or incorrect items, shipping costs will be covered by us;

2. For returns/exchanges without reason, shipping costs will be borne by you.

7. Disclaimer

We strive to ensure the accuracy of product descriptions and quality. However, we are not responsible for issues caused by unavoidable factors or improper usage. Please ensure returned products are intact and follow the process outlined in this policy.

8. Contact Us

• Address: 965 TUCKER RDG,BUFFALO, WV 25033, US

• Customer Service Phone: +1(681)510-9978

• Customer Service Email: securecare@nestverra.com

• Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:00 (EST)